Frequently Asked Questions

Why should I choose Shuuk?

Shuuk exists to bring the best fashion tax free products from all over the world right to your door. We invite you to test our best in class products and get more value for your money.

Why should I subscribe?

If you subscribe to our email list, you´ll get our best offers and exclusive deals. We´ll only use your data for this purpose and we´ll never ever sell it to a third party.

What are the turnaround times?

We´ll usually ship your order within one business day, but during busy times (such as black friday) there's a chance we might need an extra day to ship your order.

How do I receive my refunds?

In case we need to refund your order, we´ll refund the amount that applies to the same credit card you used when paying.


How can I know that I am choosing the correct size?

We strongly recommend checking the size chart next to the size selector before buying your item since sizes and measurements can vary from brand to brand and between countries.

What brands can I find in Shuuk?

Our list of brands is continuously evolving to provide the best shopping experience for you. At the moment we count with a selection of brands as: Lolita, Symphorine, Otherside, Fakini, Only, Jack & Jones and VeroModa.


Who bears the shipping costs?

We offer free shipping with orders greater than U$S 30. For orders below U$S30 shipping costs are calculated automatically at the checkout page when both the destination and product are selected. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost, unless a mistake is made by shuuk.com

Can I track the shipment?

Sure! You´ll have full visibility about your shipment in the tracking section of our website https://shuuk.com/pages/tracking 

Which is the Return Address?

Payments and promotions

Which are the payment methods?

We accept all major credit & debit cards and Paypal

How to use a promotional code?

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I've been overcharged, what should I do?

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