FAQs

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Shipping & Returns

Who bears the shipping costs?

We offer free shipping with orders greater than U$S 50. For orders below U$S50 shipping costs are calculated automatically at the checkout page when both the destination and product are selected. We are now also offering Free Returns, please check our Returns & Exchange policy.

Can I track the shipment?

Sure! You´ll have full visibility about your shipment in the tracking section of our website.

How to make a return?

All returns and exchanges are FREE if you are buying from the US.

You may return or exchange our products in their original packaging and condition within 30 days of purchase.

Items must be returned unused, unwashed, undamaged, and with all original tags attached.

How do I make a return?

You can make a return request by entering your order number and zip code on our returns page here.

With over 2,600 drop-off locations across the USA, we partnered with Happy Returns for a seamless experience.

Once you start your return online, you’ll have the opportunity to:

receive a QR code—and swing by the Returns Bar closest to youprint a free return label 

Product

What is the correct way to wash clothes?

Most of Shuuk’s clothing items are machine washable. Our cotton garments are preshrunk to prevent unexpected results.
With our delicate materials, we recommend hand washing or dry cleaning.
Check your product’s care label for further details.

How can I know that I am choosing the correct size?

We strongly recommend checking the size chart next to the size selector before buying your item since sizes and measurements can vary from brand to brand and between countries.

What brands can I find in Shuuk?

Our list of brands is continuously evolving to provide the best shopping experience for you. At the moment we count with a selection of brands that you can find in the menu item "Brands".

Payments and promotions

Which are the payment methods?

We accept all major credit & debit cards, PayPal and other methods depending on your location which you will be able to see at checkout.

How to use a promotional code?

At checkout, you will see a discount box before making the payment. Promotional codes cannot be applied after you have paid.

About Shuuk

Why should I choose Shuuk?

Shuuk exists to bring the best fashion tax free products from all over the world right to your door. We invite you to test our best in class products and get more value for your money.

What are the turnaround times?

We´ll usually ship your order within 1 business day, but during busy times (such as black friday) there's a chance we might need an extra day to ship your order.

How do I receive my refunds?

In case we need to refund your order, we´ll refund the amount that applies to the same credit card you used when paying.

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